Why am I experiencing issues with activating the license key?

There are some common issues that users may encounter when trying to activate a plugin with a valid license key. Here are a few examples and their possible solutions:

Invalid license key:

If the plugin activation fails with an error message indicating that the license key is invalid, it may be due to a typographical error or an issue with the license key itself. To fix this, double-check the key for any errors and make sure you have entered it correctly.

License key already in use:

If you have a single site license(Personal Pack) and encounter an error message saying that the key is already in use, make sure that you have not exceeded the allowed number of activations. If you have, you may need to purchase additional licenses or deactivate the license on other installations to free up the license key.

Expired license:

If you have a limited-time license that needs to be renewed periodically(Personal/Business Pack). If you encounter an error message saying that the license has expired, you may need to renew your license or purchase a new one to continue using the plugin.

License Key Activation Guide:

If you are experiencing difficulties with license key activation despite having a valid key, please follow these steps. Here’s a step-by-step guide to help you:

  • Begin by removing the license key from the designated license key area.
  • Once the license key has been removed, click the “Save Changes” button to save the modifications. And clear all the caches.
  • Next, insert the license key once again into the license key area.
  • Save the changes by clicking the “Save Changes” button once more.

Finally, attempt to activate the license key.

Firewall or server issues:

In some cases, your web host’s firewall or other security measures may be preventing the plugin from activating or communicating with the license server. If you suspect this is the case, try temporarily disabling any security plugins or firewalls, or contact your web host’s support team for further assistance.

Network or DNS issues:

If your website is experiencing network or DNS issues, this may prevent the plugin from communicating with the license server. If this is the case, try clearing your browser’s cache and cookies, or try accessing the website from a different network or device.

Plugin conflicts:

Sometimes, other plugins or themes may conflict with your plugin’s license activation process. If you think this is the scenario, try deactivating other plugins to see if this resolves the issue.

cURL Error:

Error: cURL error 28: Connection timed out after 10000 milliseconds.
If you come across this error, it is recommended that you reach out to your hosting company. Request them to extend the cURL timeout limit.

These are common issues that are frequently encountered. These issues can be frustrating and confusing, but with the right guidance, they can be easily resolved. However, our support team is always ready to provide assistance. If you encounter any difficulties, we highly recommend reaching out to them for help.

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